Marcelo Paiva

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Success criterion 3.2.6

Consistent Help

When web pages within a set provide help mechanisms, such as contact information or self-help links, these mechanisms are presented in the same order to maintain consistency across the site.

  • Level A
  • Principle 3: Understandable
  • Guideline 3.2: Predictable
  • New in WCAG 2.2

In a user’s words

“Whether I'm lost or just curious, knowing where to find help is a relief. Keep it consistent!”

Who this helps: All users, particularly those with cognitive impairments

What each role can do

Product manager
Standardize the placement and presentation of help mechanisms across the platform.
Designer
Design the layout so that help options are consistently located and accessible across different pages.
Developer
Structure the HTML to maintain a consistent order for help mechanisms within the site's navigation or footer.
Tester
Verify that help mechanisms appear in a consistent location and order across the website, enhancing predictability for users.

Once it is fixed

“Finding help where and when I expect it turns a moment of frustration into a positive experience. Cheers for the consistent support!”

The quotes are written to illustrate the criterion. They are not testimonials from real people. For the official wording, find 3.2.6 in the W3C quick reference for WCAG 2.2 (opens in a new tab).

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