Marcelo Paiva

All criteriaPresent as slides

Two boys at a computer, one wearing glasses pointing at the screen beside a bookshelf.Meant to show: A young man with an intellectual disability, in a football shirt

Success criterion 3.3.5

Help

Context-sensitive help is available for users who need assistance while navigating or interacting with a website.

  • Level AAA
  • Principle 3: Understandable
  • Guideline 3.3: Input Assistance

In a user’s words

“A little help goes a long way. Especially when it's just a click away.”

Who this helps: All users, particularly those with Cognitive Impairments

What each role can do

Product manager
Ensure context-sensitive help is readily available across the platform.
Designer
Design an intuitive help system that users can easily access without disrupting their workflow.
Developer
Implement a help feature that provides relevant, context-sensitive assistance.
Tester
Test the help feature for accessibility, ensuring it provides valuable support for users' needs.

Once it is fixed

“Whenever I hit a snag, your instant help was there to guide me. It's like having a wise friend always by my side!”

The quotes are written to illustrate the criterion. They are not testimonials from real people. For the official wording, find 3.3.5 in the W3C quick reference for WCAG 2.2 (opens in a new tab).

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