Marcelo Paiva
Two boys at a computer, one wearing glasses pointing at the screen beside a bookshelf.

Success criterion 3.3.5 · Level AAA

Help

“A little help goes a long way. Especially when it's just a click away.”

Who this helps: All users, particularly those with Cognitive Impairments

Success criterion 3.3.5 · Level AAA

Help

Context-sensitive help is available for users who need assistance while navigating or interacting with a website.

Principle 3: Understandable · Guideline 3.3: Input Assistance

What each role can do

Product manager
Ensure context-sensitive help is readily available across the platform.
Designer
Design an intuitive help system that users can easily access without disrupting their workflow.
Developer
Implement a help feature that provides relevant, context-sensitive assistance.
Tester
Test the help feature for accessibility, ensuring it provides valuable support for users' needs.

Once it is fixed

“Whenever I hit a snag, your instant help was there to guide me. It's like having a wise friend always by my side!”

Next criterion: 3.3.6 Error Prevention (All)